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About the Role
About Us
Role Summary Our IT teams support more than 5,000 end users within the business who rely on our technology and processes to enable them to be effective. We are the first point of contact to support, guide, and solve their IT incidents and requests, and you will be supporting our evolution to deliver a best-in-class service, exceeding our end user expectations globally.
As an IT Support III, you will play a pivotal role in the development and mentoring of interns and IC1/IC2 engineers, while serving as the primary point of technical escalation for the IT Service organization. You will own processes, lead projects, define standards, and drive innovation across IT services with a measurable impact on departmental operations and outcomes. This role combines hands-on technical expertise, Ownership, project management, and the ability to guide the strategic direction of IT services. What You Will Do
Role Summary Our IT teams support more than 5,000 end users within the business who rely on our technology and processes to enable them to be effective. We are the first point of contact to support, guide, and solve their IT incidents and requests, and you will be supporting our evolution to deliver a best-in-class service, exceeding our end user expectations globally.
As an IT Support III, you will play a pivotal role in the development and mentoring of interns and IC1/IC2 engineers, while serving as the primary point of technical escalation for the IT Service organization. You will own processes, lead projects, define standards, and drive innovation across IT services with a measurable impact on departmental operations and outcomes. This role combines hands-on technical expertise, Ownership, project management, and the ability to guide the strategic direction of IT services. What You Will Do
- Primary Responsibilities:
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