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About the Role
Overview
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Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Remote Work-at-Home | Canada
Responsibilities
- Answer inbound customer calls in a professional and courteous manner.
- Assist with inquiries, complaints, and service-related issues.
- Provide accurate information about products, services, and policies.
- Document customer interactions and feedback in the system.
- Follow company procedures and escalate complex issues when necessary.
Qualifications
- Must be ...
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