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About the Role
Join Twilio as a WFM Scheduling Analyst 3, supporting our Global Workforce Management team from Colombia. You will ensure efficient operations in our contact centers through performance monitoring and real-time staffing adjustments.
The ideal candidate has 4+ years in a related role, strong analytical skills, and the ability to work flexibly in a 24/7 environment. Twilio provides a remote-first culture with robust benefits.
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