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About the Role
MSPbots is seeking a seasoned Support Manager to lead our Asia and US support teams for a B2B SaaS platform serving MSPs. This senior role runs 6 staff remotely from the Philippines, with a 8:00 PM–5:00 AM Philippine schedule.
You will own strategy, scale operations, own escalation paths, and drive high‑quality client outcomes across regions—balancing autonomy with strong judgment in a fast, AI‑forward environment.
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