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About the Role
Remote Deskside Support Manager
Job Type: Full-Time, Remote
Schedule: Monday–Friday, Flexible Business Hours
Compensation: $50.00–$75.00 per hour (based on experience and qualifications)
Position Summary
We are seeking a highly organized and experienced Remote Deskside Support Manager to oversee and coordinate end-user technical support operations across the organization. The ideal candidate will lead support teams, manage service delivery, ensure timely issue resolution, and maintain high levels of customer satisfaction while supporting a remote workforce.
Key Responsibilities
- Manage and supervise deskside and end-user support personnel.
- Oversee incident, problem, and service request management processes.
- Monitor service desk performance metrics and implement continuous improvement initiatives.
- Coordinate hardware and software deployment, mai...
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