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Remote Customer Service Representative (Must Live Within Southern CA)
TEKsystems • Lake Forest, United States
About the Role
Customer Technical Support Representative –
Are you a strong communicator who enjoys solving problems and helping customers feel confident with their products? We’re looking for a Customer Technical Support Representative to support consumers with questions related to mechanical locks, product features, installation guidance, troubleshooting, and general product information.
This is a great opportunity for someone who is customer-focused, tech-savvy, mechanically inclined, and eager to learn. Prior call center or product support experience is helpful, but not required — the right attitude, willingness to learn, and ability to stay calm and professional with customers are key.
What You’ll Do
+ Answer a high volume of incoming consumer calls and emails related to product questions, installation support, troubleshooting, and general information.
+ Provide clear, professional, and helpful guidance to customers while following company procedures.
+ Evalu...
Are you a strong communicator who enjoys solving problems and helping customers feel confident with their products? We’re looking for a Customer Technical Support Representative to support consumers with questions related to mechanical locks, product features, installation guidance, troubleshooting, and general product information.
This is a great opportunity for someone who is customer-focused, tech-savvy, mechanically inclined, and eager to learn. Prior call center or product support experience is helpful, but not required — the right attitude, willingness to learn, and ability to stay calm and professional with customers are key.
What You’ll Do
+ Answer a high volume of incoming consumer calls and emails related to product questions, installation support, troubleshooting, and general information.
+ Provide clear, professional, and helpful guidance to customers while following company procedures.
+ Evalu...
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