About the Role
Heretto, a leader in content management solutions, is looking for outstanding humans that love delivering quality products. We’re a well funded & growing startup with a big heart and giant ideas. Come have a big impact as a Software Developer focused on customer issue triage and resolution.
Role purpose:
This role is focused on analyzing and resolving bugs or other issues that come through our support channel. The Customer Triage Developer will be the key technical ingredient to delivering a great customer experience when the customer has technical issues. To be great at this role, a person must be a great engineer that loves digging into a wide range of problems. Curiosity and passion for customer service are a must.
Responsibilities:
- Investigating issues that are too technical for front line support people
- Interacting with customers to understand their situation and ga...
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