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About the Role
Job Purpose
Account Profitability
- Maximise earnings potential and revenue of relationship.
- Review and monitor performance of accounts.
Service Management
- Ensure promptness and quality of credit processing.
- Monitor overdue accounts and undertake prompt measures to prevent NPLs.
- Provide customer level information to relevant parties within the Bank.
- Facilitate the drawdown of facilities.
Client Relationship Management
- Support, identify, solicit and establish a high value client base.
- Accountable for customer relationship and customer interface.
Operations Management
- Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
- Coordinate and/or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
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