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About the Role
Responsibilities
- Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR
- Manage, mentor, and develop a distributed team of Customer Success Managers across APAC
- Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs
- Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency
- Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion
- Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization
- Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences
- Represent the voice of global customers by gathering region...
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