Regional Learning Manager, Amazon Customer Excellence System (Aces) (Xico)

Description

The Amazon Operations team in Mexico is seeking an experienced, hands‑on, and customer‑obsessed Regional Learning Manager to lead the ACES Learning initiatives across multiple delivery stations. The role will be responsible for the strategic execution of learning and development initiatives that support core business objectives for our Operations teams, working with internal stakeholders to design, plan, implement, and execute training programs that accelerate business growth and ensure operational excellence.

Key Job Responsibilities

• Lead and develop a team of Learning Managers and Coordinators across multiple sites.
• Drive the development and implementation of standardized learning and development strategies.
• Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
• Analyze learning‑specific KPIs to drive compliance and improvement.
• Collaborate with cross‑funct...