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About the Role
What you'll be doing
- Greeting and welcoming patients and visitors in a friendly and professional manner
- Answering and directing incoming phone calls to the appropriate departments or personnel
- Scheduling and managing patient appointments, including confirming appointments and communicating any changes
- Maintaining and organising medical records and patient files, both physical and electronic
- Assisting with various administrative tasks, such as data entry, filing, and photocopying
- Providing general customer service support to patients and addressing their queries or concerns
- Ensuring the reception area is well‑organised and presentable at all times
- Strong communication and interpersonal skills, with the ability to interact with patients and colleagues in a friendly and professional manner
- Excellent organisational and multitasking abilities, with a ke...
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