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Lead and develop reception teams across multiple busy sites Take full ownership of reservations, guest enquiries and VIP coordination Manage guest flow to support a smooth, consistent service Build relationships with regulars and key guests to drive repeat business Oversee systems, reporting and booking performance Collaborate with senior leadership to continuously improve guest experience Step into wider operations when needed during peak periods
About the Role
Reception Manager – Restaurant Group
London
£45,000 - £50,000
A premium casual, multi-site hospitality group is looking for a Reception Manager to take ownership of the guest journey across several high-profile locations. This role sits at the centre of the operation - leading the reservations function, shaping first impressions, and ensuring service starts strong before guests even reach the floor.
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