Real-Time Workforce Strategist: Forecasting & Scheduling

A prominent services provider is looking for a Workforce Analyst in Metro Manila, Makati. The ideal candidate will have a Bachelor's Degree and at least one year of experience in a call center setup. Responsibilities include forecasting staffing needs, preparing schedules, and analyzing performance data to support operational effectiveness. Strong communication skills and adaptability to changing processes are essential. The role involves managing real-time performance and providing insights to improve customer experience.
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