Real-Time Workforce Optimizer

A global leader in content services seeks a Real Time Analyst in Quezon City. This role involves monitoring real-time agent activity, ensuring adherence to schedules, and maintaining service levels. Candidates should possess strong multitasking, communication, and analytical skills, along with experience in a call center environment and proficiency in Microsoft Office and Aspect eWFM. The position requires flexibility with scheduling, including nights and weekends, offering an opportunity to work in a dynamic team-focused environment.
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