Real-Time Workforce Optimization Analyst

iQor in Iloilo City is seeking a proactive Performance Manager to oversee service levels and efficiency in our contact center. The ideal candidate will possess a Bachelor's Degree along with 1-3 years of experience in a similar role and knowledge in workforce management systems such as Avaya. Responsibilities include managing real-time performance, documenting actions, and analyzing performance trends.

Strong communication, analytical, and Excel skills are essential. Join us to enhance customer satisfaction through effective team management.