Real-Time Workforce Management Analyst — Night Shift

Qualfon Philippines in Manila is seeking a Real Time Analyst to monitor system downtimes and manage staffing levels during night shifts. The successful candidate will communicate effectively with management and must have at least a college degree or three years of related coursework. Candidates should be detail-oriented and possess working knowledge of MS Office, Avaya CMS Supervisor, and ACD reporting tools. The role is on-site with crucial responsibilities in ensuring efficient operations.
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