Real-Time Workforce Analyst – 24/7 Call Center Optimizer

Concentrix is hiring for a role focusing on real-time workforce management in Quezon City. The successful candidate will manage call center operations, ensure effective communication among departments, and monitor work volume. Applicants should have at least one year of experience in WFM and be comfortable in a 24/7 working environment. Strong communication and analytical skills are essential. The role offers an opportunity to enhance operational efficiency and contribute to service level improvements.
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