Real-Time Passenger Experience Specialist

• Adecco is partnering our client, a famous Tech MNC
• We are looking for a Customer Experience Support Specialist
• Work arrangement - 5 days work week
• Work location - Tampines
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• 1 year of experience in customer-facing support roles, ideally within service or mobility industries.
• Excellent communication skills, including the ability to handle high-pressure or unclear situations professionally.
• Strong command of written and spoken English, with the ability to explain technical topics in simple terms.
• Experience using customer support platforms such as D365, Slack, Jira, or Zendesk.
• Strong technical aptitude and adaptability in fast-paced, evolving environments.
• Plus point - Prior experience assisting passengers ...