Real Time Analyst Supervisor

Overview

Are you passionate about delivering exceptional customer experiences and thriving in a fast-paced environment? AXA Partners is looking for a dedicated Real-Time Analyst Supervisor to lead our team in ensuring seamless service delivery at our Redhill contact centre. This is your chance to make a real difference in a supportive, innovative organization that values teamwork, continuous improvement, and diversity.

What you'll be doing

• Leadership and Team Support: Supervise a small team of Real Time Analysts, providing guidance, coaching, and development
• Schedule team members to match call demand, ensuring optimal coverage
• Motivate and support team members to achieve individual and team goals
• Track team performance and provide feedback and coaching as needed
• Operational Monitoring and Adjustment: Monitor call volumes and agent activity in real time using dashboards and management tools
• Identify and add...