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About the Role
Real Time Analyst - Manila, Philippines
Location: Philippines, Pasig- Tiendesitas
Job category: Operations
Language: English
Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site.
Join our Transcom Family as a Real-Time Analyst!
Real-Time Queue Management
- Assists and directs the day-to-day call traffic to service centers, assuring that service level agreements are consistently met.
- Conducts load-balancing through skill skill-based routing system.
- Works with the assigned operations management team in adhering to the planned schedules and activities, implementing action plans aimed to alleviate ongoing and anticipated challenges.
- Partners with the assigned operations department in coming up with real-time action plans needed to mitigate the ongoing challenges and works with the team in the proper executio...
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