RE: Customer Service Representative (eCommerce/3PL)

Career Wise • , penang, malaysia, Malaysia

📍 Location

, penang, malaysia

⏰ Job Type

Full-time

📅 Posted

June 18, 2026

About the Role

RE: Customer Service Representative (eCommerce/3PL) Job Openings RE: Customer Service Representative (eCommerce/3PL) 
About the job RE: Customer Service Representative (eCommerce/3PL) The Customer Service Representative plays a critical front-line role in supporting our customers, managing B2C and B2B order-related inquiries, post-purchase concerns, and ongoing client engagement via Shopify and MYOB. 
Key Responsibilities:  
Customer Interaction  
Handle inbound phone calls, emails, and live chats with a focus on resolution and empathy. 
Provide prompt responses to customer queries on orders, products, and delivery timelines. 
Troubleshoot delivery and fulfilment issues with logistics visibility tools and Shopify admin. 
Order Management & Admin  
Maintain Shopify B2C and MYOB B2B order portals. 
Manage Admin and Sales email inboxes; flag and elevate i...
            

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