Quality Representative

Job Summary

Assist in the implementation and maintenance of the company’s Quality System. Process customer and vendor returns. Assist in promoting a total quality environment and ensuring the continual improvement of branch products and processes.

Key Accountabilities

• Investigate reason for, document, report, review and process customer returns.
• Investigate reason for, document, report, and review vendor returns (Return Purchase Orders).
• Assist in the implementation and maintenance of the Quality Management System, including:
  • Maintenance and calibration of measuring and test equipment.
  • Branch Management Quality System Reviews.
  • Internal Quality System Audits.
  • Customer led audits/visits.
• Conduct root cause investigations and make recommendations for corrective and preventative actions.
• Provide internal and external technical assistance.
• Assist in...