Quality Operations Lead

Your Role

Ensure the delivery of high-quality products and services by managing operational quality processes, driving continual improvement, and meeting customer and regulatory requirements. Foster a culture of compliance, collaboration, and customer focus.

Your Responsibilities

Deliver quality products to customers by using effective systems and ensuring compliance.
Manage customer complaint handling and maintain strong customer relationships through regular updates and problem-solving.
Oversee internal non-conformities, coordinate corrective actions, and support defect reduction across all functions.
Maintain cross-functional communication to proactively seek out best practices and process innovations.
Manage deviation requests, ensuring documentation, approvals, and timely closure. 
Review and report operational KPIs (e.g., customer claims, internal non-conformances, supplier performance, cost of quality, blocked stock, customer satisfact...