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About the Role
Work Setup: Onsite (MOA, Pasay)
Urgency: Urgent
Status: Active
Account/Category/Campaign: Quality Assurance
We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience across operations.
- The Role: Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations.
- The Impact: Shape quality standards, coach teams, and implement solutions that improve performance and customer satisfaction.
- The Difference: Lead a team of QA specialists and influence strategic quality initiatives.
Non-Negotiable Requirements
- Experience supporting international travel accounts
- At least 4 years of QA Team Lead experience
Key Responsibilities
- Monitors and evaluates the quality of in...
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