Quality Excellence & Continuous Improvement Manager

The role holder will drive quality improvement initiatives across d.light's Africa business by identifying, analyzing, and eliminating product and process-related issues that impact customer experience, reliability, and operational performance. This role will lead deep-dive investigations into product failures, warranty returns, field defects, and customer complaints, working closely with Product Quality, Engineering, Service Operations, Manufacturing Partners, Suppliers, and Regional Teams to implement sustainable corrective and preventive actions. The primary objective of the role is to improve product reliability, reduce return rates, enhance customer satisfaction, and establish a culture of continuous improvement through data-driven decision-making and structured problem-solving. Requirements Key Responsibilities Quality Excellence & Continuous Improvement Lead quality excellence initiatives across products, service operations, supply chain, and partner networks. Identify systemic ...