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About the Role
What you’ll be able to do:
• Handle and Improve main Quality metrics (R/1000, CPU, and NPS)
• Lead development of single agenda for quality including issue found in various sources (customer claims, DTC universal clock speed, quicker service fix, dealer special service handling, and warranty spend)
• Represent at various Quality forums
• Investigate, Pareto and share the highest Diagnostic Trouble Code (DTC) contributors
• Organize quality symptoms into Problem Objects that are documented, monitored and actioned in Jira 8D tools.
• Proactively identify and gather peer support to quickly solve any issues affecting customers
• Propose methods to reduce unnecessary toil and manual work related to quality escalation management
Critical Success Factors
+ A passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem
+ Keep a clear communication channel on daily wo...
• Handle and Improve main Quality metrics (R/1000, CPU, and NPS)
• Lead development of single agenda for quality including issue found in various sources (customer claims, DTC universal clock speed, quicker service fix, dealer special service handling, and warranty spend)
• Represent at various Quality forums
• Investigate, Pareto and share the highest Diagnostic Trouble Code (DTC) contributors
• Organize quality symptoms into Problem Objects that are documented, monitored and actioned in Jira 8D tools.
• Proactively identify and gather peer support to quickly solve any issues affecting customers
• Propose methods to reduce unnecessary toil and manual work related to quality escalation management
Critical Success Factors
+ A passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem
+ Keep a clear communication channel on daily wo...
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