Quality customer service representative - full time

About the Role As part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide. based, technology-driven company operating at the intersection of education and healthcare, leveraging advanced AI solutions to support individuals facing complex and debilitating disorders. The Customer Support Agentwill be the primary point of contact for inbound leads, current clients, and the general public — handling calls, emails, and community engagement with professionalism and care. Full-time, remote position Monday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET) Answer inbound calls from leads, current clients, and the general public using available scripts and guidelines Reach out proactively to new registrants for check-ins and onboarding support Support customer retention through consistent, high-quality follow-up and relationship management Basic Technical Support Provide first-leve...