About the Role
Key Responsibilities/Accountabilities:
• Should have good client relationship (both internal and external)
• Coordinates with all departments to ensure that the Quality Targets are met
• Designs the Quality Management System that standardizes and documents all processes
• Reports with analysis are made accordingly to keep management informed of the state of the team
• Depending on the need, initiatives and projects may be implemented in order to drive performance
• Ensures that SLAs in Quality are met
• Supervise Assistant Managers - Quality
• Designs and drives KPIs and KRAs of the team
• Coordinates with all departments in implementing Quality Programs
• Conduct RCA for challenged metrics
• Produce Reports as needed
• Keep trackers, ISO documents and other account files updated
• Conducts projects to improve performance
• Develops plans to minimize cost and increase productivity
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