Quality Assurance Analyst - Customer Experience & Training

A leading BPO company in the Philippines seeks a Quality Assurance Specialist. The role involves monitoring customer interactions, providing feedback to agents, and analyzing performance metrics to enhance service quality. Candidates should have a college degree, at least one year of QA experience, and be knowledgeable in Root Cause Analysis. Opportunities for training and compliance improvement are key aspects of this position, and candidates must be amenable to shifting schedules.
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