Quality Assurance Analyst: Customer Experience & Metrics

A leading recruitment firm is seeking a quality assurance professional in Pretoria to develop and maintain quality objectives for sales and service. The role involves monitoring performance metrics and ensuring compliance with ethical standards. Candidates should have strong analytical skills and a commitment to enhancing customer satisfaction. An ideal fit will work collaboratively with teams and contribute to continuous improvement efforts, ensuring a high standard of service and quality assurance across various channels.
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