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About the Role
On-site - Pasig 3-5 Yrs Exp Bachelor Full-time
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Job Description
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
Insurance Health & Wellness
Health Insurance, HMO
Work-Life Balance
Work from Home
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Responsibilities:
- Conduct quality reviews of work requests on a sampling basis and document any adverse feedback received.
- Identify and recommend process improvements based on recurring trends and findings from quality reviews.
- Collaborate with Quality and Risk (R&Q) Leaders to discuss identified issues and communicate key insights to relevant teams.
- Maintain and monitor databases of review findings, ensuring accurate record-keeping and timely updates.
- Prepare and deliver monthly or scheduled reports, ensuring completeness and accuracy of data.
- Review and validate data used for reporting to en...
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