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Conduct manual QA evaluations across assigned channels, ensuring accuracy, consistency, and madherence to quality standards Apply scoring guidelines to assess customer experience, agent behavior, and resolution quality Document evaluation findings clearly, highlig...
About the Role
Overview
The Service Quality Team creates strategies that are consistent and efficient as client expands globally. Our mission is to build trust and elevate every customer experience by turning quality insights into meaningful change—across people, products, and technology. If you’re currently looking for an exciting and impactful opportunity, then this is for you! We’re looking for people with a passion to solve problems and a zest to empower people to do the best work of their lives. You need excellent attention to detail, and an ability to put yourself in our users’ shoes. We need someone who loves challenges and is adaptable to change.
Responsibilities
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