About the Role
About MediBuddy:
MediBuddy is India's leading digital healthcare platform offering 24x7 access to quality healthcare across India. Our Inside Sales team plays a crucial role in connecting patients with the right medical services. We are seeking a driven and detail-oriented Quality Analyst to ensure that every sales conversation is impactful, empathetic, and aligned with business goals.
Key Responsibilities:
Call Auditing & Feedback
●Audit inbound and outbound sales calls across multiple verticals.
●Evaluate calls based on predefined quality parameters (communication, product knowledge, empathy, adherence to script, closure, etc.).
●Identify gaps in conversations and provide structured, actionable feedback to improve agent performance.
●Maintain regular feedback logs and share them with relevant stakeholders.
Insights & Repor...
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