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About the Role
Quality Analyst responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance.
Description / Requirements
- Job title: Quality Analyst
- Account: Travel Sales
- Work set up: 100% Onsite at Cebu City
- Work shift: Night Shift
- Salary: Up to 34K but open salary negotiation
- Start date: ASAP
Qualifications
- 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain
Essential Hiring Skills
- Ability to Mentor agents and give feedback of calls monitored
- Act as a Subject Matter Specialist
- Participate in teleconferences and meetings initiated by the customer
- Take ownership of issues and escalations ...
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