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About the Role
Quality Analyst - Bacolod, Philippines (Pooling)
Location: Philippines, Bacolod City
Job category: Operations
Language: English
Transcom is looking for talented individuals like you to join our awesome team! Be the next Quality Analyst for our Transcom Bacolod site.
Join our Transcom Family as a Quality Analyst!
The Quality Analyst is responsible for the quality monitoring for all campaigns on his site aligned to the contractual commitments.
Responsibilities
- To ensure monitoring of transactions is aligned to client contractual agreements and that internal and external calibration sessions are conducted in accordance with campaign / client requirements.
- To fully understand contractual KPIs ensuring full communication to Team Leaders.
- To ensure the Team Leaders are familiar with process and tools to conduct monitoring sessions.
- To ensure accurate records are maintained of all mon...
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