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About the Role
Position
Retail Store Manager
Reporting To
Area Sales Manager / Multi-Store Manager
Job Purpose
To lead and manage all store operations by driving sales, ensuring excellent customer service, maintaining operational excellence, developing the store team, and achieving business targets while upholding company standards.
Key Responsibilities
Sales & Business Performance
- Achieve monthly and annual sales targets.
- Drive key performance indicators (Sales, ATV, UPT, Conversion, ASP, etc.).
- Identify opportunities to improve store profitability.
- Execute promotional campaigns and business initiatives.
Customer Experience
- Deliver exceptional customer service.
- Handle customer concerns and escalations effectively.
- Ensure high customer satisfaction and repeat business.
Team Management
- Recruit, train, coach, and...
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