About the Role
Quality Assurance Team Leader – Customer Experience
Location: Brighton (Hybrid)
Salary: Circa £32.5k + Benefits
Type: Full-time, Permanent
Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK.
We’re looking for a Quality Assurance Team Leader to join a thriving customer experience department. You’ll work with a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment.
This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change.
The Role
In this role, you’ll be responsible for leading a team within the QA function – overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, a...
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