QA Team Lead: Metrics, Root-Cause & Coaching

Teleperformance is seeking a Quality Assurance Supervisor in Malaysia to manage QA staff and ensure effective quality policies are implemented. The role involves supervising work groups, monitoring performance metrics, and leading quality initiatives. Candidates should possess strong communication skills, analytical thinking abilities, and experience in customer service. The position requires a detail-oriented individual capable of composure under pressure and a desire to see team success.
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