Qa specialist

Job Title: QA Supervisor Location: South Africa (Remote) Employment Type: Full-Time Work Hours: Monday to Friday, 9 AM to 5 PM EST Responsibilities Oversee and maintain quality assurance standards across ABA services Train and coach therapists on QA processes, expectations, and best practices Educate team members on how to accurately upload and manage session data within the company’s CRM system Become an expert in the company’s CRM platform and act as the go-to resource for support and troubleshooting Review session documentation for accuracy, completeness, and compliance Provide constructive feedback to therapists to improve performance and quality Monitor workflows and identify opportunities for process improvement Collaborate with leadership to ensure consistent quality standards are met Qualifications Proven experience in a QA, supervisory, or ABA-related role Strong understanding of ABA processes and documentation standards Highly proficient and comfortable with CRM systems Excel...