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About the Role
Position
Operations – Team Leader – HCM
Location
Eastwood, Quezon City
Salary
Up to 42k package
Work Setup
On-site
Work Shift
Shifting
Your Day-to-Day
- Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.
- Provide excellent customer service and identify client needs.
- Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence.
- Participate in proposal development for business opportunities.
- Balance stakeholder priorities and ensure the team understands overall goals and deliverables.
- Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.
- Conduct root cause analyses and build corresponding action plans.
- Coach associates to meet KPIs and performanc...
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