Project Submissions Support

Job Title: Project Submissions Support
Reports to (title): Project Solutions & Support Supervisor
Department: Customer Experience

Basic Purpose:

• To accurately enter client and submission information into the Laboratory Management Information System (LIMS)
• To ensure all submission issues are resolved and pricing is accurate

Key Accountability/Responsibilities:

• Ensure accurate entry of sample information into computer database efficiently and accurately
• Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
• Effectively execute to Project Submission support KPIs
• Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
• Respond to and resolve any client submission i...