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Project Manager - Contact Center
ITCON Services • Washington Highlands, District of Columbia, United States
About the Role
ITCON Services is looking for a bright, motivated Project Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
A Contact Center Project Manager is responsible for leading and executing various initiatives within a contact center to improve operations, technology, and customer experience, ensuring projects are completed on time and within budget. This role involves strategic planning, resource management, stakeholder collaboration, and performance analysis to enhance contact center efficiency and achieve business objectives.
Key Responsibilities typically include:
A Contact Center Project Manager is responsible for leading and executing various initiatives within a contact center to improve operations, technology, and customer experience, ensuring projects are completed on time and within budget. This role involves strategic planning, resource management, stakeholder collaboration, and performance analysis to enhance contact center efficiency and achieve business objectives.
Key Responsibilities typically include:
- Project Planning and Execution:
- Developing project plans, schedules, resource requirements, and budgets; tracking and reporting on project status, milestones, and deliverables.
- Process Im...
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