About the Role
Position Summary
Job Description:
We are seeking an experienced Program/Project Manager to support a multi-year Customer Care technology transformation program across North America (U.S., Canada, and Mexico).
The role involves co-managing the program alongside external system integration partners and internal ICT teams.
The ideal candidate will be able to operate in a fast-paced, complex environment and drive execution, coordination, and stakeholder alignment across multiple workstreams.
Responsibilities:
Oversee cross-functional technical teams including application development, systems, data, network, and AI/automation workstreams.
Define and manage project scope, timelines, dependencies, critical paths, and resource alloc...
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