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About the Role
The Field Service Technical Engineer will provide technical support for the project site team. This is a hands-on position working closely with corporate IT, onsite project team members and 3rd party contractors.
Salary: $56,000 - $70,000 DOE
PRINCIPLE RESPONSIBILITIES:
+ Install, troubleshoot & repair hardware, software, & peripheral equipment
+ Assist/manage site-wide network setup and support
+ Assist with jobsite trailer mobilization and demobilization as required
+ Work with site team to proactively address and resolve service requests and/or to gather information necessary to resolve service requests.
+ Communicate with other IT team members to resolve issues and expedite work
+ Work with 3rd party vendors/support as needed
+ Manage service tickets in IT ticketing system
+ Effectively determine when to escalate an issue
+ Willing to work during non-business hours when necessary ...
Salary: $56,000 - $70,000 DOE
PRINCIPLE RESPONSIBILITIES:
+ Install, troubleshoot & repair hardware, software, & peripheral equipment
+ Assist/manage site-wide network setup and support
+ Assist with jobsite trailer mobilization and demobilization as required
+ Work with site team to proactively address and resolve service requests and/or to gather information necessary to resolve service requests.
+ Communicate with other IT team members to resolve issues and expedite work
+ Work with 3rd party vendors/support as needed
+ Manage service tickets in IT ticketing system
+ Effectively determine when to escalate an issue
+ Willing to work during non-business hours when necessary ...
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