Program Manager

1. Explain what the scope of the work/project is? Project Overview, deliverables (what is this person responsible for).

This role supports Large C&I Demand Response programs at Xcel Energy. These voluntary programs allow customers to temporarily reduce energy usage during peak grid stress events.

The Program Manager will:

Manage 2–3 demand response programs across multiple states (Xcel operates in eight states)

Oversee customer enrollments and account management enablement

Manage forecasting, budgeting, and program performance

Produce program reports and filings

Coordinate billing, waivers, complaints, and year end closeout

Support enrollment planning and rule communication

2. What does a typical day ...