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Production Team Lead

📍 Location
Charlotte
⏰ Job Type
Full-time
📅 Posted
July 08, 2026

About the Role

Responsibilities

:
  • Coordinate workflow across mailroom, extraction, and scanning operations to meet SLAs and deadlines
  • Allocate resources effectively to maintain productivity and processing accuracy
  • Monitor system activity and escalate issues as needed
  • Complete daily and monthly operational reporting
  • Troubleshoot processing and equipment issues; escalate risks impacting production timelines
  • Perform quality control checks and ensure compliance with procedures and audit standards
  • Conduct research and provide root cause analysis for discrepancies, exceptions, and client inquiries
  • Train, coach, and support team members on processes, systems, and quality expectations
  • Drive continuous process improvements to enhance efficiency and reduce errors
  • Foster a culture of accountability, collaboration, and engagement
  • Required Skills:

  • Ability to manage high-volume, deadline...
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