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About the Role
We're looking for a Production Support Engineer with strong fullstack engineering skills to join our team. You'll ensure the reliability and stability of our payment processing platform while actively contributing to improvements across the entire stack. This role blends reactive incident response with proactive development work to build more resilient systems.
Responsibilities- Monitor, triage, and resolve production incidents across our distributed payment systems
- Investigate and troubleshoot issues across frontend, backend, and infrastructure layers
- Develop and deploy fixes, patches, and improvements directly—not just upscale
- Perform root cause analysis and implement permanent solutions to prevent recurrence
- Build and maintain internal tooling, dashboards, and automation to improve observability
- Configure and manage CloudWatch alarms, dashboards, and log insights queries
- Maintain and enhance GitHub A...
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