Production Support Analyst

This a 1 year contract to start, location is North York.

Our client's Digital Business Automation Services is looking for a Production Support Analyst to support their Pega Case Management Platform. As a member of the Digital Business Automation Services team supporting Pega, responsibilities will include infrastructure support, stability, and performance management, as well as technical specifications, analysis, development and maintenance.


Main Accountabilities:

The Candidate will perform in-depth problem solving, troubleshooting, and conduct root cause analysis of problems and issues affecting the applications and/or their environment.


Some of the specific responsibilities are:
• Manage and utilize monitoring tools and alerts to prevent production down time.
• Collaborate with development team, infrastructure teams, third parties and other technical teams as necessary in the configuration...