Production Support Analyst

Job Title: Application Production Support Analyst

This is a central and dynamic role providing technical and functional support for applications used by brokerage and risk analysts located in New York. Excellent communication and social skills, as well as knowledge of ITIL best practices, are essential as you will be responsible for supporting and maintaining our applications.

Responsibilities

• Part of the IT team (Development and Support) in a brokerage office
• Work closely with the development team to provide the best services to our brokers and help prevent or repair major incidents in production
• Morning check to ensure that production is stable before the financial markets open
• Manage the user ticket log using Unity during the day
• Use problem‑solving skills to troubleshoot applications
• Willing to learn key production support practices and acquire financial expertise from experienced professionals