Production Support Analyst – Data & Reporting (Horizon Support)

Epergne Solutions • singapore, Singapore

📍 Location

singapore

⏰ Job Type

Full-time

📅 Posted

June 09, 2026

About the Role

Job Role Production Support Analyst? Data & Reporting (Horizon Support) 
Job Location Singapore 
Experience 8+ Years 
Role Summary Support business intelligence reporting platforms by investigating data issues, managing support requests, and ensuring accurate data interpretation. Work within a globally distributed team to provide continuous operational support across multiple regions. 
Key Responsibilities Provide support for reporting platforms by analyzing and resolving data-related queries and issues. 
Investigate data discrepancies, validate report accuracy, and identify root causes (e.g., data gaps, logic issues, or system defects). 
Monitor and manage incoming support requests through collaboration tools or ticketing systems, ensuring timely response and resolution. 
Handle both manual and automated support workflows, including exception handling when automation does not resolv...
            

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